Managed IT Support

We specialise in ensuring your complete IT requirements are managed by as single provider. Giving you the peace of mind that you have one point of contact committed to supporting and optimising your business.

Our Managed IT Support service provides complete management and monitoring of all your workstations, servers, and mobile devices for one manageable monthly payment.

We free you to focus on driving your business forward without the need to recruit in-house IT staff.

Plus, you get peace of mind that your devices are all secure, up-to-date, and protected 24/7.

Based at Dundee’s conveniently-located Technology Park, we provide support services to businesses across Tayside, including Dundee, Perth, and Fife.

We work with organisations large and small across a wide range of sectors and industries,

We provide flexible, comprehensive support, including:

Network and device security
Proactive 24/7 monitoring, reporting and alerting
Backup monitoring
Leading antivirus protection
Asset management reports
Patch management
Service helpdesk
On-site engineer support
24/7 ticket support
Remote IT support
Telephone support

Benefits of our Managed IT Support

Control your costs

Avoid expensive break-fix policies, call-out charges, and unexpected bills. Our managed IT service is available for a fixed monthly payment that makes it easy to budget your support costs. You always know how much you’re paying and exactly what we will do for you. No hidden fees or charges.

Proactive, not reactive

We monitor your networked devices including servers, workstations, printers, routers, switches, firewalls and server-based software, providing us with real-time performance analysis. This means we can deal immediately with any issues before they cause major problems for your business.

Improve productivity

We keep your systems secure, up-to-date and running smoothly, helping you avoid unplanned downtime and interruptions that lower productivity significantly. And because you won’t need to worry about your IT, you’ll save time and stress too.

Local, reliable service

You get access to a dependable team of IT experts who are just a call away. We can be on-site quickly when you need us most, ready to remediate any IT issues that can’t be solved remotely. Mitigate the unwanted disruption caused by IT issues and unexpected downtime.

Visibility

We provide asset management reports so you can see how your IT systems perform and how much (if any) downtime there was each month. It’s a clear view across your entire IT infrastructure to ensure you get the big picture, as well as insight into the small details.

Comprehensive protection

We monitor all your devices and provide you with a leading antivirus solution. This is managed centrally, so your servers and workstations receive rapid updates and remediation for any virus outbreaks. Protect your business against ransomware, phishing, and viruses.

Always available

You get technical support when you need it most, in whatever way you need it. Whether that’s our 24/7 ticket support, by phone, using remote access on a secure connection, or with an on-site engineer visit. We’re flexible and can adapt to meet your needs.

Adaptable

When you need to add additional workstations, servers, software, or networked devices, we can quickly adapt our support service to comfortably accommodate your needs. If your business grows, we can scale up your IT infrastructure to cope with the change.

Protect your reputation

Protect yourself from legal liability and reduce the risk of a security breach that could damage not just productivity, but also your reputation. Protect your staff by limiting access to malicious websites and enforcing fair corporate browsing policies.

Technology

N-Able N-Sight

We use the leading technology in the RMM field to ensure all of our managed Servers and Workstations

SentinelOne

In Todays world typical Anti-Virus solutions are simply not enough. We move ahead of the curve with industry leading ERD. Providing the ultimate in next generation protection.

Acronis Cloud

A leader in Backup Technology. Our Acronis platform provides a single pane of glass to monitor, protect and recover.

What do customers say about our Managed IT Support?

After updating our positioning early in 2021, Merlin required a brand-new website to capture the modern image of the company.I have worked with other web developers before and often found integration options restrictive. IHTTP removed all potential restrictions and created a WordPress site which worked seamlessly with our current training and booking platforms, along with our interactive content and previously developed web tools that we wanted to keep.Steven took the time to listen to what we wanted, but also brought his own ideas. He understood that we often needed to see things in a visual context and have some flexibility to play around with a few options, much of this was done on live screen share so we could see it all in action before making final decisions.Thank you IHTTP for a great customer experience and fantastic result.

Steven and team have been brilliant at getting our website migrated, redesigned, and up and running, as well as offering advice on various topics including networking, servers, and general IT management. I look forward to dealing with such a friendly and local business for a long time. Highly recommended!

We came across Steven through his owning some Scotcoin. When I found he was a webmaster, and saw his work, I wanted the new website for The Scotcoin Project CIC to be done by him. He did a rigorous discovery process, and helped us to make the right decisions to produce exactly what we wanted. The look, tone and feel turned out precisely as required. His attention to detail and willingness to go the extra mile as the finale approached was both refreshing and pleasing. A job well done and much appreciated.

“Steven and his team have really helped us to achieve our goals. As an award winning family business centre, we needed a website to optimise our position and offer more functionality to the family business community. Steven and his team added value to the proposition and we are delighted with the outcome that has really reinforced our global position as experts in what we do. We have also worked with the team on two other platforms, both of which have exceeded our expectations which are down to their understanding of what they can do and turning our ideas into reality.”